hh95 Privacy Policy

hh95 ("the Platform", "we", "us", "our") is Pakistan's premier online casino and sports betting platform, accessible at hh95.net. We are committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with our Platform ("you", "the User", "the Player").

This Privacy Policy sets out in clear, plain terms how hh95 collects, processes, stores, uses, and shares personal data in connection with your use of the Platform. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

By registering for an hh95 Account, depositing funds, placing wagers, or simply browsing the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please do not use the hh95 Platform.

This policy applies to all personal data collected through hh95.net, our mobile-optimised site, any hh95 app, and any communications between you and hh95 (including live chat, email, and SMS). It does not apply to third-party websites or services that may be accessible via links within the Platform.

The data controller responsible for personal data collected through the hh95 Platform is the legal entity that holds hh95's international gaming licence. hh95 operates as an online gaming platform licensed under international gaming regulations applicable to platforms serving players in markets including Pakistan.

As the data controller, hh95 determines the purposes and means by which your personal data is processed. Where hh95 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, and game software suppliers), those parties act as data processors under binding contractual agreements that require them to handle your data solely in accordance with hh95's instructions and applicable data protection law.

For all data protection enquiries, exercise of data subject rights, or complaints relating to the handling of your personal data, please contact hh95 directly at: [email protected]

hh95 collects personal data in several ways: directly from you when you register or interact with the Platform, automatically as you use the Platform, and from third parties such as identity verification services and payment providers. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full name as it appears on your government-issued identification;
• Date of birth (used to verify you are 21 years of age or older);
• Gender (optional, used for personalisation);
• Residential address, including city (Karachi, Lahore, Islamabad, Faisalabad, etc.) and country;
• Email address;
• Mobile phone number capable of receiving SMS verification codes;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copy of your National Identity Card (CNIC) or other government-issued photo identification;
• Proof of address documentation where required;
• Selfie or liveness check images used to match your likeness to your submitted identification document.

3.3 Financial Data

• Payment method details (JazzCash mobile number, EasyPaisa account number, bank account details for HBL/UBL/Meezan Bank, or masked Visa/Mastercard information);
• Transaction history including deposits, withdrawals, and bonus credits;
• PKR wallet balance and betting history.

3.4 Usage & Technical Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser version;
• Session timestamps, pages visited, and features accessed;
• Betting and gaming activity logs including game titles played, stake amounts, and outcomes.

3.5 Communications Data

• Records of live chat conversations with hh95 support staff;
• Email correspondence sent to or received from hh95;
• Responses to surveys or feedback requests.

hh95 uses the personal data it collects for the following purposes:

hh95 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

hh95 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and hh95 — specifically, to provide you with a registered gaming account, accept deposits, settle bets, and process withdrawals;
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC/AML obligations imposed by our international gaming licence, age verification requirements, and financial reporting requirements;
• Legitimate Interests: Processing is necessary for hh95's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and the prevention of bonus abuse, provided that such interests are not overridden by your data protection rights;
• Consent: For marketing communications and non-essential cookies, hh95 relies on your freely given, specific, and informed consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

hh95 does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients, solely to the extent necessary for the purposes described in this policy:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard processing partners — for the purpose of processing deposits and withdrawals. These providers are contractually bound to handle your financial data securely and only for the stated purpose;
• Identity Verification Providers: Third-party KYC/AML service providers that assist hh95 in verifying the identity and age of players and screening against sanctions and fraud databases;
• Game Software Providers: Third-party game suppliers whose software powers casino games on the hh95 Platform may receive session and wager data necessary to operate their games and ensure fair play outcomes;
• IT & Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on hh95's behalf under strict data processing agreements;
• Regulatory Authorities: hh95's licensing authority and any relevant governmental or law enforcement body where disclosure is required by law, court order, or regulatory mandate;
• Professional Advisors: Legal, accounting, and compliance advisors engaged by hh95, subject to obligations of professional confidentiality.

Any third party that receives your personal data from hh95 is required to implement appropriate technical and organisational security measures and to process your data only for the specified, legitimate purpose for which it was shared.

hh95 uses cookies and similar tracking technologies on its Platform. A cookie is a small text file placed on your device by a website server. Cookies allow the Platform to remember your preferences, maintain your logged-in session, and understand how you interact with the site.

hh95 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without preventing you from using the Platform;
• Functional Cookies: Used to remember your preferences, such as language settings, preferred game categories, and responsible gaming deposit limit selections. Disabling these may affect your experience;
• Analytics Cookies: Used to collect aggregated, anonymised data about how Players use the hh95 Platform, enabling us to identify and fix usability issues and improve game discovery features. No personally identifiable information is shared with analytics providers in identifiable form;
• Marketing Cookies: Used only with your explicit consent to deliver relevant promotional content based on your gaming preferences and interests. You may withdraw consent for marketing cookies at any time via your browser settings or Account preferences.

You can control or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to use the hh95 Platform. Disabling analytics or marketing cookies will not affect your ability to play but will reduce the personalisation of your experience.

hh95 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence conditions. The following retention periods apply:

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where deletion is not immediately possible due to backup or archival system constraints, the data will be isolated and protected from further active processing until deletion is completed.

hh95 takes the security of your personal data seriously and implements a comprehensive range of technical and organisational security measures to protect against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• Encryption in Transit: All data transmitted between your device and hh95 servers is encrypted using TLS (Transport Layer Security) 1.2 or higher. The Platform is served exclusively over HTTPS;
• Encryption at Rest: Sensitive personal data — including identity documents, financial details, and passwords — is encrypted at rest using industry-standard AES-256 encryption;
• Access Controls: Access to personal data within hh95's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data protection training;
• Two-Factor Authentication: hh95 offers two-factor authentication (2FA) for Player accounts and enforces it for all administrative access to data systems;
• Fraud Monitoring: Automated systems continuously monitor for unusual account activity, including login attempts from unrecognised devices, atypical betting patterns, and suspicious deposit or withdrawal behaviour;
• Security Audits: hh95's platform and data handling practices are subject to periodic security audits and penetration testing by qualified third-party security professionals.

Despite these measures, no online system is entirely immune to security risk. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, hh95 will notify you and the relevant regulatory authority in accordance with applicable breach notification obligations.

Subject to applicable data protection law and certain legal exceptions (including our AML and gaming licence record-keeping obligations), you have the following rights in relation to your personal data held by hh95:

• Right of Access: You may request a copy of all personal data hh95 holds about you. We will provide this within 30 days of receiving a verified request;
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. For basic account details, you can update your information directly in your Account settings;
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where you object to its processing. Note that some data must be retained for legal and regulatory purposes and cannot be erased on request;
• Right to Restriction of Processing: You may request that hh95 temporarily restrict the processing of your personal data in certain circumstances, such as while a rectification request is assessed;
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format;
• Right to Object: You may object to processing carried out on the basis of hh95's legitimate interests, and to all direct marketing processing at any time;
• Right to Withdraw Consent: Where hh95 relies on your consent as the legal basis for processing (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact hh95 at [email protected] from the email address registered to your Account. To protect your privacy, hh95 will verify your identity before processing any data rights request. We aim to respond to all requests within 30 days; complex requests may take up to 60 days, in which case we will inform you of the extended timeline.

hh95 applies robust age verification measures during the registration process, including mandatory date-of-birth collection and KYC document checks. Where hh95 has reasonable grounds to believe that an Account is held by or being used by a person under 21 years of age, that Account will be immediately suspended pending investigation. If it is confirmed that personal data has been collected from an individual under 21, that data will be promptly deleted and the Account permanently closed.

If you are a parent or guardian and believe your child has registered an Account with hh95, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The hh95 Platform may from time to time contain links or references to third-party websites, game providers, or content. This Privacy Policy applies solely to data collected by hh95 through the hh95 Platform itself. hh95 is not responsible for the privacy practices or content of any third-party website, and we encourage you to review the privacy policies of any external sites you visit.

Third-party game software running within the hh95 Platform may collect anonymised technical data necessary for game functionality (such as session state and RNG seed data). This data collection by third-party game engines is governed by the respective game provider's data processing agreements with hh95, and does not include your personal identity information unless explicitly stated.

hh95 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or gaming licence requirements. The most current version of this policy will always be available at hh95.net/privacy-policy, with the effective date prominently displayed at the top of the document.

Where we make material changes to this Privacy Policy — changes that significantly affect how we handle your personal data or your rights in relation to it — we will notify registered Players via the email address held on their Account at least 14 days before the changes take effect, where practicable. Continued use of the Platform following notification of a material change constitutes your acceptance of the revised policy.

For non-material changes (such as clarifications, corrections, or administrative updates that do not alter the substance of our data practices), we may update the policy without direct notification. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or hh95's handling of your personal data, please reach out to us through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line and your registered username;
• Live Chat: Available 24/7 on the hh95 Platform — for urgent data-related concerns, please also follow up in writing via email;
• Response Time: hh95 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.

For matters relating to the use of our Platform and gaming account terms, please refer to the Terms & Conditions. For information on responsible gaming tools and self-exclusion, please visit our Responsible Gaming page.

This Privacy Policy was last updated on 1 January 2026. The current version will always be available at hh95.net/privacy-policy.